Two years ago, families relying on food help in Washington, D.C., faced a surprising crisis. After the city’s nearby fitness branch transitioned to a brand new laptop machine for processing programs for the Supplemental Nutrition Assistance Program, hundreds of families misplaced their benefits due to a glitch. Along with a meals nonprofit, numerous affected individuals filed a lawsuit in federal court docket over these delays and cancellations.
That match is still ongoing before a federal court docket. But a couple of designers have already memorialized the case with a cutting-edge artwork piece in a meals pantry slated for demolition.
Food safety is an unlikely issue for contemporary art. And government era specialists don’t usually report their frustrations with public offerings through sculpture or installation. But that’s the route that artists Xena Ni and Mollie Ruskin felt compelled to take for Transaction Denied.
“This is the tale of our lives in civic tech, about authorities’ failed IT initiatives,” says Ruskin, a founding designer for the U.S. Digital Service who now works as an unbiased design strategist.

The piece was regarded over the weekend as part of “Umbrella,” an artwork pageant briefly situated inside a former mefoodantry. It caught the eye of at least one viewer in a function to persuade food-protection coverage, Representative Alexandria Ocasio-Cortez. She caught the show on Saturday, in keeping with the artists and the curator. (Her workplace no longer replied to questions about her experience.)
Transaction Denied features dozens of striking receipts that depict failed SNAP purchases. The piece’s title seems on every ticket, turned around in purple ink on canceled transactions for oatmeal, grape jam, fowl cutlets, and different ordinary staples. The piece invites viewers to walk through this paper maze and believe what it would feel like to stand at a grocery store, keep the sign in, and watch as an EBT transaction fails—without always having a backup plan for the next meal. The setup also invited viewers to write about their dealings with meals stamps on the walls of the makeshift gallery.
Even inside the area of interest, the style of modern-day art related to poverty problems (often described as “social practice”), Transaction Denied reveals a narrow purchase. Ni and Ruskin are UX provider designers by day; Ni is a layout manager for Nava, an organization that creates software for government agencies. Both have experience operating for government customers and advocacy groups alike. Transaction Denied flows from their shared frustration with civic tech, especially with authorities’ answers and companies that don’t attract attention to human beings in their layout work. It’s a calling.
“We stay in a modern metropolis. There’s a political will to make the gadget dignified and accessible,” Ni says. Here’s the backdrop for the piece: In October 2016, the District released a new computer program, D.C. Access System, for verifying SNAP eligibility for residents. The gadget went live notwithstanding a warning from the federal Food and Nutrition Service that “launching a device without having carried out a live pilot is against the reason of the regulations and towards our high-quality recommendation,” and that the city’s human offerings department “proceeds with the deployment . . . At its threat.”
“Almost straight away, severe technical system faults started to jeopardize the success and timely distribution of SNAP benefits,” mentioned Street Sense, a nonprofit newspaper on homelessness, on time. The Washington City Paper additionally reported on those system defects.
“It’s unclear if [the D.C. Government is] going to do whatever in a different way to ensure that they’ll check it in a few ways to make sure that it doesn’t fall over when it launches again,” Ni says.
Transaction Denied is the second collaboration for Ruskin and Ni, making them veterans of the gov-tech-art circuit. Along with Eric Chiu, they joined forces for a bit for “Data X Design,” a March exhibition at Brooklyn’s New Lab providing alternative cartography projects that employ New York City’s Open Data initiative.
Amy Morse, one of the curators concerned with “Umbrella,” asked Ni to cook something up for the display in D.C.—that’s how the artists got here to be striking receipts at the former domestic of Martha’s Table. This charitable company specializes in meal access. Martha’s Table was determined in 2017 to move on from its location roots of 37 years; the construction could be razed to make room for a combined-use development. As an ultimate hurrah, an arts group called the No Kings Collective booked the vacant space for a block-long art party celebrating D.C. Tradition. The display spotlighted several pieces that factor into methods that the town’s culture is converting.
Transaction Denied enjoyed a unique context within the “Umbrella” display. The Obamas made it a point to stop by Martha’s Table on Thanksgiving Day to hand out meals. The piece is timely: Earlier this month, Ocasio-Cortez joined dozens of House colleagues in a letter to Sonny Perdue, Secretary of the U.S. Department of Agriculture, protesting a brand new federal rule that could tighten eligibility requirements for recipients of SNAP, a valuable resource, by nixing certain exemptions issued by states. Work necessities for the social protection internet are a concern for the Trump administration.
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